Best Practices and Methodologies


Hand stopping dominoes from falling. Text: Our capabilities are directly transferrable to long-term care insurance carriers.

A vision of innovation, responsiveness to changing consumer preferences through the generations and focus on outcomes make us who we are.

In 2019, Friends Life Care Consultants began a 2-year Pilot Program with one of the largest Long-Term Care Insurance Carrier in the US.  Learn more about this experience and how we can partner to launch a win-win engagement that delights your policyholders and reduces claims costs.


In 2020, Friends Life Care partnered with a prominent actuarial consulting firm to conduct an in-depth analysis of Friends Life Care’s deep, longitudinal data. 

The result is a predictive model that identifies those characteristics leading to the need for care outside the home, the effectiveness of specific interventions in reducing the risk for future claims and more.


We are recognized as a trusted advisor, with the inside information to enable tangible and positive operational improvements for Insurance Carriers and for long-term care insurance policyholders. 

Our results are consistent and reliable year after year.

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Risk & claim control

A key differentiator is that Friends Life Care has robust pre-claim and post-claim engagement through our Care Coordinator program to reduce cost and risk.

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customer satisfaction

We receive high marks on customer satisfaction from members. They feel the value our Care Coordination program.

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Predictive Modeling

The CCAH Business Model shares attributes with LTCI. Our predictive modeling can help stratify and manage Policyholder claim risk.